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pages.HELP

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<p style="font-family: inherit; color: inherit;">My name is Hampus and I have lived in Vaxholm for most of my life. In recent years, skiing has taken me to both &Aring;re and St. Anton, where I have worked and lived. Now I am back in Vaxholm &ndash; the place that has always felt like home. In addition to skiing, football, golf and boating are some of my great interests.</p>
<p style="font-family: inherit; color: inherit;">With Bikes &amp; Tours Vaxholm, I want to give both residents and visitors the opportunity to discover Vaxholm and the fantastic archipelago in an active, convenient and fun way. As someone who grew up in Vaxholm and has a lifelong interest in the archipelago, I look forward to sharing my best excursion tips and local knowledge.</p>
<p style="font-family: inherit; color: inherit;">You will find Bikes &amp; Tours Vaxholm in one of the boathouses in Vaxholm harbour. Here you can rent bikes and book various activities. Several of our bikes can also be rented directly at the quay or from other locations through convenient self-service via bikesandtoursvaxholm.se&nbsp;</p>
<p style="font-family: inherit; color: inherit;">Booking is easy &ndash; you receive a code via SMS that unlocks the bike directly on site. When you are finished, return the bike to the same location.</p>
<h2 style="font-family: inherit; color: inherit;">&nbsp;</h2>
<h2 style="font-family: inherit; color: inherit;"><strong>About Vaxholm</strong></h2>
<p style="font-family: inherit; color: inherit;">Vaxholm, often called the capital of the archipelago, is a charming small town idyll only thirty kilometers from Stockholm. The city was founded by Gustav Vasa in the 16th century and became a popular seaside resort for wealthy Stockholmers during the 19th century. Many of the beautiful turn-of-the-century houses from that time still remain and contribute to the city's unique character.</p>
<p style="font-family: inherit; color: inherit;">Today, Vaxholm is a vibrant and popular archipelago town that attracts both local residents and visitors from all over the world. You can easily get here by Waxholmsb&aring;t, bus or car from Stockholm.</p>
<p style="font-family: inherit; color: inherit;">Vaxholm municipality consists of 57 inhabited islands and the Bogesundslandet peninsula &ndash; which means there is much more to discover than just the city center.</p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<p style="font-family: inherit; color: inherit;"><strong>A warm welcome to Bikes &amp; Tours Vaxholm!<br /></strong><em style="color: inherit; font-family: inherit;">Hampus<br /></em><span style="color: inherit; font-family: inherit;">072-576 20 99 <br /></span><a href="mailto:hampus@bikesandtoursvaxholm.se"><span style="color: inherit; font-family: inherit;">hampus@bikesandtours.se</span></a></p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
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<div style="display: flex; justify-content: center; align-items: flex-start; width: 100%; flex-wrap: wrap; gap: 16px;"><img style="width: 380px; max-width: 100%; height: auto; flex: 0 1 380px;" src="https://cdn.mysharefox.com/bikesandtoursvaxholm/uploads/documents/Hampus_Berge_(3_av_14).jpg" alt="Hampus Berge" /> <img style="width: 380px; max-width: 100%; height: auto; flex: 0 1 380px;" src="https://cdn.mysharefox.com/bikesandtoursvaxholm/uploads/documents/IMG_2550.jpg" alt="St&aring;lh&auml;sten cyklar st&aring;ende i hamnen" /> <img style="width: 380px; max-width: 100%; height: auto; flex: 0 1 380px;" src="https://cdn.mysharefox.com/bikesandtoursvaxholm/uploads/documents/IMG_2431_ny.jpg" alt="Sj&ouml;boden st&aring;ende med segelb&aring;t" /></div>

<h3><span style="font-size: 24px;"><strong>Email us:&nbsp; &nbsp; </strong>hello@bikesandtours.se</span></h3>
<h3><span style="font-size: 24px;"><strong>Call us:&nbsp;</strong>&nbsp; &nbsp; &nbsp; +46725762099</span></h3>
<h3><span style="font-size: 24px;"><strong>Visit us: </strong>&nbsp; &nbsp; &nbsp;V&auml;sterhamnsplan 4, Vaxholm Guest Harbor</span></h3>

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Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

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<pre style="font-family: inherit; color: inherit;">Today you can book your bikes here on the website and pick up and pay at our boat house, <br />Vaxholms Guest harbor, V&auml;sterhamnsplan 4. <br />For bikes parked outside the Vaxholms Hotell we offer selfservice for booking and payment digitally. To open the code lock you receive a code via SMS direectly after payment.<br /><br />Questions or feedback? <br />We're all ears... whether you have a question or have a good idea you want to share. <br />You are more than welcome to contact <a href="mailto:hello@bikesandtours.se" target="_blank" rel="noopener">Hampus</a> or call +46 709699922</pre>
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Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h1>Privacy policy</h1>
<div>Your Company &oslash;nsker at du som bruker skal v&aelig;re trygg p&aring; at vi ivaretar ditt personvern og behandler alle personopplysninger i henhold til lovgivningen.</div>
<h2>Personopplysninger</h2>
<div>For &aring; bruke nett-bookingtjenesten, m&aring; du oppgi navn, adresse, telefonnummer og epost. For &aring; registrere en ordre m&aring; det n&oslash;dvendigvis ogs&aring; bli lagret opplysninger om tidspunkt for utleie og hva slags utstyr som er reservert/bestilt. Det er 18 &aring;rs aldersgrense p&aring; bruk av tjenesten og du m&aring; derfor ogs&aring; oppgi ditt f&oslash;dsels&aring;r. Ved bruk av tjenesten lagres din ordrehistorikk. Disse personopplysninger brukes for &aring; levere tjenesten til deg. Disse personopplysningene oppbevares s&aring; lenge du st&aring;r registrert som bruker hos oss. De personopplysninger vi har registrert er tilgjengelig og kan endres p&aring; din side. Du kan ogs&aring; kontakte oss og be om at vi fjerner dine personopplysninger eller bli avregistrert fra v&aring;re systemer. Du vil da ikke lenger kunne bruke tjenesten med mindre du registrer deg p&aring; nytt.</div>
<h2>Personopplysninger til tredjepart</h2>
<div>Your Company vil ikke selge, bytte, eller videreformidle dine personopplysninger. Ordreinformasjon h&aring;ndteres i et system som leveres av <a href="https://sharefox.no/">Sharefox</a>.</div>
<h2>Betalingsinformasjon</h2>
<div>N&aring;r du bestiller lagres kortinformasjonen din hos betalingsleverand&oslash;ren DIBS for &aring; ivareta din ordre. DIBS oppbevarer informasjonen p&aring; en sikker og forsvarlig m&aring;te og er PCI sertifisert. Dette gj&oslash;r at vi kan h&aring;ndtere endring av ordre, oppheving av reservasjon slik som depositum, kreditering, ytterligere p&aring;l&oslash;pte kostnader fra brukeren (ved for sen innlevering, skade eller lignende), samt redusere misbruk og svinn. Transaksjonsopplysninger blir lagret relatert til din ordre, men alts&aring; ikke kortopplysningene. Transaksjonsopplysninger vil bli lagret s&aring; lenge du st&aring;r registrert som bruker av tjenesten jf. punkt om personopplysninger.</div>
<h2>Bruk av innsamlede opplysninger</h2>
<div>Personopplysningene som samles inn for disse form&aring;lene inkluderer b&aring;de opplysninger du selv oppgir (navn, e-postadresse m.m.) og informasjon som samles inn gjennom bruk av tjenesten, som hvilket utstyr du leier og informasjon om posisjon og teknisk informasjon om din enhet og internett-tilkobling. Personopplysningene vil kunne bli supplert med tilgjengelig informasjon fra tredjepartsakt&oslash;rer.</div>
<h2>Informasjonskapsler</h2>
<div>N&aring;r du bes&oslash;ker v&aring;r tjeneste bruker vi ulike teknologier for &aring; gjenkjenne deg som bruker og samle inn data. Vi bruker eksempelvis informasjonskapsler (cookies) for &aring; huske leiedatoer, og utstyr. Informasjonskapsler forenkler bruken av tjeneste og for &aring; gi deg relevant informasjon n&aring;r du bes&oslash;ker nettstedet v&aring;rt. De brukes ogs&aring; til &aring; mellomlagre data som tilgjengelige utleiedatoer, priser og lignende.</div>
<div>&nbsp;</div>
<div>Gjennom tjenerlogger og andre verkt&oslash;y kan vi registrere informasjon om enheten og tilkoblingen til v&aring;r tjeneste, herunder operativsystem, nettleserversjon, IP-adresse, informasjonskapsler og unike identifikasjonsfiler. Denne informasjon brukes i anonym og aggregert statistikk, men kan ogs&aring; kobles mot din brukerkonto. Informasjonen gj&oslash;r blant annet at vi kan tilpasse visningen av v&aring;r tjeneste til den enheten du bruker.</div>

Choose the product station closest to you. Book and pay online. Done.

<p style="font-family: inherit; color: inherit;">Terms of use for the service&nbsp;<br />Bikes and Tours Vaxholm AB SE 559576-6444, operates a rental business where companies and private individuals can rent equipment. The equipment is ordered online and picked up and left at a drop-off location or through home delivery.</p>
<p style="font-family: inherit; color: inherit;">1 General<br />These terms and conditions apply to the rental or sale of goods and services from www.bikesandtourvaxholm.se to companies or private individuals. The terms and conditions will be the basis in connection with a rental or purchase.</p>
<p style="font-family: inherit; color: inherit;">2 Definition of parties</p>
<p style="font-family: inherit; color: inherit;">Lender or seller is: Bikes and Tours Vaxholm AB, hereinafter referred to as we, us, the lessor or Bikes and Tours.</p>
<p style="font-family: inherit; color: inherit;">Lessee is: the person specified as the lessee or buyer in the order, and hereinafter referred to as the lessee, the customer, you, you, yours or yours.</p>
<p style="font-family: inherit; color: inherit;">Rental items refer to tools, equipment, experiences and other things that are rented out on bikesandtours.se.</p>
<p style="font-family: inherit; color: inherit;">Delivery method/service points refer to delivery or return in a store, delivery point or home delivery.</p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<p style="font-family: inherit; color: inherit;">3 Payment, deposit and prices</p>
<p style="font-family: inherit; color: inherit;">Payment is made via Swish, Visa or Mastercard on the web via our payment intermediary DIBS, which meets the strictest security requirements. The renter pays when ordering and the rental agreement is then considered to have been entered into.</p>
<p style="font-family: inherit; color: inherit;">Bikes and Tours in Vaxholm AB operates according to accepted rental practice and reserves the deposit amount stated on the order confirmation when ordering. The reservation amount applies as security if the customer returns the item too late, damages the item or does not return it at all. The size of the deposit varies depending on the equipment chosen and is stated in the order confirmation. Bikes and Tours Vaholm AB has the right to use the deposit to cover rent and other costs mentioned above and/or any recourse, cf. point 5 below.</p>
<p style="font-family: inherit; color: inherit;">All prices include VAT. The total cost of the purchase is stated before the order is placed and is inclusive of all expenses related to rental or purchase. If there are significantly incorrect prices on the Bikes and Tours website, Bikes and Tours may unilaterally change, delete or reject orders, even after the customer has received an order confirmation or similar. However, such errors must be corrected and notified to the customer within a reasonable time after the error is discovered.</p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<p style="font-family: inherit; color: inherit;">4 Condition of the rental object</p>
<p style="font-family: inherit; color: inherit;">Bikes and Tours Vaxholm AB undertakes to deliver high-quality rental objects in operational condition. We have procedures for checking and maintaining the rental objects before and after rental.</p>
<p style="font-family: inherit; color: inherit;">During the rental period, you are responsible for all damage to or loss of the equipment. Exemption from liability is possible if the damage or loss is due to technical errors or deficiencies. The renter is therefore obliged to check the rental object before use and to contact Your Company if the rental object is not in the expected condition.</p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<p style="font-family: inherit; color: inherit;">5 Damage</p>
<p style="font-family: inherit; color: inherit;">Any damage, technical faults or accidents that may occur during the rental period must be reported immediately to Your Company. We will then do our best to help the renter. Damage must be reported immediately to hello@bikesandtour.se. This also applies in the event of theft.</p>
<p style="font-family: inherit; color: inherit;">If the damage occurs due to incorrect use or intentional or negligent handling, Bikes and Tour Vaxholm AB will be able to use the previously reserved deposit and, if necessary, deduct additional outstanding amounts to cover the costs of repair, service or replacement of the tool. This also applies if the equipment is returned in poor condition or abnormally dirty.</p>
<p style="font-family: inherit; color: inherit;">We always strive to provide the best advice and tips on how to use the rental item, but are not responsible for the performance or for direct or indirect damage or loss resulting from the use, delays or faults of the rental item.</p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<p style="font-family: inherit; color: inherit;">6 Use of the rental item</p>
<p style="font-family: inherit; color: inherit;">Rental items are used at your own risk.</p>
<p style="font-family: inherit; color: inherit;">The renter is responsible for ensuring that the equipment and accessories are handled in such a way that it is not damaged or abnormally soiled. The renter is responsible for handling the equipment correctly and safely. The lessor must ensure that the equipment can be used correctly. It is the customer's responsibility to familiarize themselves with the user and safety procedures that apply to the rental equipment.</p>
<p style="font-family: inherit; color: inherit;">We recommend that protective equipment is used.</p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<p style="font-family: inherit; color: inherit;">7 Accessories</p>
<p style="font-family: inherit; color: inherit;"><br />As a general rule, accessories must be purchased or rented separately when ordering and selected depending on the task the renter wishes to perform. This must be done on the website. The website also describes what is included in the delivery of the rental item.</p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>
<p style="font-family: inherit; color: inherit;">8 Renter's rights and obligations</p>
<p style="font-family: inherit; color: inherit;">The renter must be 18 years of age or older and is required to provide correct customer information when a user account is created to order and rent on bikesandtours.se, which sends messages to the specified email address, address and telephone number. These messages are considered received and valid when sent from us.</p>
<p style="font-family: inherit; color: inherit;">The user account is personal and if you suspect that others have access to your account, you are obliged to immediately inform Bikes and Tour</p>

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

Very happy with both the service and the service. Hope this offer continues!

As a customer, this was easier than picking up a package in the mail

Super service and nice people! Recommended!

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A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

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